There’s a lot we can talk about here, and I don’t mean to sound really dorky, but I’m just going to. I’m going to put it out there:
We’re not talking about qualitative data enough.
We read our reviews, we have meetings where we talk about customer feedback and how to make it better. We get together and constantly make decisions, from the manufacturer level on down to literally the janitor in the dealership, about whether or not we’re doing this right.